299bat Privacy Policy —
Your Information Is Completely Safe

299bat is an online entertainment and betting platform operating for users in Bangladesh. We place the highest priority on our users' privacy and are committed to protecting their personal information. This privacy policy ("Policy") describes how 299bat collects, uses, discloses, and safeguards your personal information.

When you use 299bat's services through our website, mobile platform, or any other channel, you are giving consent to your information being processed in the manner described in this policy. This policy is updated regularly, so you are advised to review the latest version from time to time.

This privacy policy applies only to information collected through the 299bat platform. Third-party websites or services have their own privacy policies, for which we are not responsible.

299bat collects information from users for various purposes. This information falls into two main categories.

You provide the following information directly during registration or account management:

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 and above may use the service)
• Email address
• Mobile number
• Bangladeshi National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, or Upay account number (for financial transactions)
• Bank account details (for bank transfers)

The following information is collected automatically when you use our platform:

• IP address and device identifier
• Browser type and operating system
• Login and logout times and session information
• Gaming activity and transaction history
• Information collected through cookies and similar tracking technologies
• The source through which you reached our platform (referral source)

299bat collects and uses your information for the following legitimate purposes:

• Account Management: To create, manage, and secure your account.
• Identity Verification: To carry out Anti-Money Laundering (AML) and Know Your Customer (KYC) processes.
• Financial Transactions: To process secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Service Improvement: To continuously improve the quality of our platform and the user experience.
• Customer Support: To provide customer service via 24/7 live chat and email.
• Security: To prevent fraud, abuse, and unauthorized access.
• Legal Obligations: To comply with applicable laws and regulations.
• Responsible Gaming: To identify problematic gaming behavior and provide assistance.

299bat uses industry-standard technology and methods to protect your information. SSL encryption is active on our platform, keeping all your data transfers secure.

We take the following measures to protect stored information:

• Securing all data transmission through 256-bit SSL/TLS encryption.
• Encryption of stored data and secure database management.
• Restricted access controls — only authorized staff can access the information they need.
• Regular security audits and vulnerability testing.
• Firewall and intrusion detection systems.

Please note, however, that transmitting information over the internet is never completely secure. While we ensure maximum protection, a 100% security guarantee is not possible.

299bat retains your personal information only for as long as necessary. In general:

• All information is retained while the account is active.
• Even after an account is closed, information may be retained for a specified period due to legal and financial obligations.
• Transaction records are retained for a minimum of five (5) years.
• Identity verification documents are retained in accordance with legal requirements.

Once the specified period has passed, your information is securely deleted or fully anonymized.

299bat does not sell or rent your personal information. However, information may be shared with certain third parties in the following circumstances:

Information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant payment institutions. These institutions are governed by their own privacy policies.

Necessary information may be shared with authorized identity verification service providers to carry out the KYC process.

Necessary information may be disclosed in response to legal obligations, court orders, or valid requests from government authorities.

Minimum necessary information may be shared with technology service providers used to operate the platform (such as hosting, analytics, and game providers). Strict data processing agreements are maintained in such cases.

299bat uses cookies and similar tracking technologies on our website. Cookies are small text files stored on your device.

The types of cookies we use:

• Essential Cookies: To ensure the basic functions of the platform — for login sessions, security, and saving preferences.
• Performance Cookies: To analyze and improve platform performance.
• Functional Cookies: To remember your language preferences and customizations.

You can manage cookies through your browser settings. However, blocking cookies may limit some functions of the platform.

As a 299bat user, you have the following rights regarding your own personal information:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: You may request the correction of inaccurate or incomplete information.
• Right of Erasure: You may request that your information be deleted in certain circumstances, though this will be limited where legal obligations apply.
• Right to Restrict Processing: You may request that the processing of your information be restricted in certain circumstances.
• Right to Data Portability: You may request to receive your information in a structured format.
• Right to Object: You may object to your information being used for specific purposes.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

299bat strictly does not provide services to anyone under the age of 21. Our platform is for users aged 21 and above only. We actively take steps to prevent minors from registering and using the service.

If we become aware that we hold information belonging to a minor, we will immediately close that account and take steps to delete the information.

For operational purposes, your information may sometimes be processed on servers outside Bangladesh. In such cases, we ensure that internationally recognized data protection standards are maintained and that your information remains equally protected.

For data transfers, we ensure appropriate agreements and security measures are in place so that the standard of protection for your information is upheld.

299bat places the highest importance on responsible gaming. By analyzing data on your gaming activity, we identify potentially problematic gaming behavior and provide assistance where needed. Information collected for this purpose is used solely for the benefit of the user.

To learn more about responsible gaming, visit our Responsible Gaming page.

299bat reserves the right to change or update this privacy policy at any time. For significant changes, we will notify you through the platform or by email.

Continued use of the platform after changes have been made will be taken as your acceptance of the new policy. You are therefore advised to review this page from time to time.

If you have any questions, concerns, or information requests regarding this privacy policy, please contact us through the following: